Resolve high-level posting issues, manage escalations, and support audits and training within a healthcare revenue cycle environment.
About Ventra Health
Ventra is a leading business solutions provider for facility-based physicians in anesthesia, emergency medicine, hospital medicine, pathology, and radiology. We partner with private practices, hospitals, and health systems to deliver transparent, data-driven revenue cycle solutions that enable clinicians to focus on patient care.
Schedule
- Full-time, remote position (Nationwide, US)
- Eastern Time Zone schedule
Responsibilities
- Manage and resolve escalation requests from internal teams and client services
- Investigate and resolve issues escalated from Client Success
- Support departmental audits and training initiatives as assigned
- Research and complete special projects related to payment posting
- Provide process improvement feedback to leadership
- Deliver timely, accurate resolutions while maintaining compliance with policies and procedures
Requirements
- High school diploma or equivalent
- 2+ years of experience posting insurance payments in a healthcare setting
- 1+ year of experience in an escalation or lead role in payment posting (preferred)
- 2+ years of experience reading and interpreting Explanation of Benefits (EOB) statements (preferred)
- Strong knowledge of insurance payer types and payment posting processes
- Proficiency in Microsoft Outlook, Word, Excel (pivot tables), and database software
- Strong organizational, time management, and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
- Competitive base compensation (varies by experience, skills, and location)
- Eligible for discretionary incentive bonus
- Comprehensive health benefits including medical, dental, and vision coverage
- Paid holidays and paid time off
- 401(k) retirement plan with employer contributions
- Professional development and training opportunities
- Supportive, inclusive, and collaborative workplace
Why Join Ventra Health?
Be part of a team that resolves critical payment posting issues and ensures smooth revenue cycle operations for clinicians nationwide. Grow your expertise in escalation management, auditing, and training while making an impact in healthcare financial operations.
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~Two Chicks…