The Squarespace Payment Operations & Risk team is growing. We’re looking for an analyst that has a background in fraud/risk in either e-commerce, Payments, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.
You will report to the Payment Operations & Risk Manager and will have the option of working from our New York City headquarters (hybrid) or fully remote.
You’ll Get To…
- Monitor and evaluate fraud and merchant portfolio risks through internal & external reports and tools.
- Identify high risk merchants based on known trends and risk signals.
- Investigate/resolve escalated cases of account suspensions.
- Conduct merchant and transaction level risk reviews to assess risk at onboarding and beyond.
- Make decisions to approve/reject/escalate users for further information.
- Maintain and improve current risk reporting.
- Partner with Customer Operations team to resolve escalated client issues.
- Identify fraud rings and patterns of abuse.
- Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
- Provide training and mentorship for new Risk Analysts as the team expands.
What We’re Looking For
- 2+ years of experience evaluating and mitigating merchant risk for loss and fraud.
- Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
- You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, Adyen, etc. and feel comfortable learning and exploring new software to improve our service
- You have experience using data to back up assumptions and make recommendations
- You’re collaborative and know how to connect the dots between teams and manage cross-functional initiatives
- You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously
Benefits & Perks
- A choice between medical plans with an option for 100% covered premiums
- Health Savings Account with Squarespace funding
- Fertility and adoption benefits
- Supplemental Insurance plans
- Headspace mindfulness app subscription
- Retirement benefits with employer match
- Flexible paid time off
- Up to 20 weeks of paid family leave
- Equity plan for all employees
- $100 per month remote Stipend
- Access to supplemental insurance plans for additional coverage
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
Cash Compensation Range: $78,500 – $138,000 USD
The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.
In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.
About Squarespace
Squarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. APPLY HERE