Lead the team that keeps payment system changes clean, controlled, and disruption-free. If you’re built for operational ownership, risk prevention, and coaching teams to execute with precision, this role puts you in the driver’s seat.
About One Inc
One Inc provides insurers with a digital payments platform designed to deliver a seamless premiums and claims payments experience. Their tools reduce friction for customers while helping insurance partners manage payments more efficiently and securely. As a fast-growing payments platform in the insurance space, One Inc runs high-volume workflows where accuracy and controls matter.
Schedule
• Full-time, remote (United States)
• Salary range: $80,000–$100,000 (based on experience, location, and job-related factors)
• Department: Payment Operations
• Reports to: Director of Payment Operations
• After-hours support as needed
• Manage ongoing audits (2–4 per week) tied to change management requests
What You’ll Do
⦁ Lead a team responsible for end-to-end change control within the payment system environment
⦁ Build and execute onboarding project plans, including timelines, milestones, and cross-team alignment
⦁ Own merchant change requests, including account modifications and processing updates, ensuring accuracy and compliance
⦁ Maintain strong internal controls and checkpoints to prevent errors and reduce operational and compliance risk
⦁ Ensure queues are cleared within SLA requirements, including coverage, response time, accuracy, and satisfaction standards
⦁ Serve as escalation point for onboarding and change management, providing guidance, training, and support to individual contributors
⦁ Conduct training for onboarding and change management functions as business needs evolve
⦁ Troubleshoot client processing configurations and resolve merchant setup or configuration issues
⦁ Analyze change management activity to identify trends, root causes, and process improvement opportunities
⦁ Maintain audit-ready documentation and ensure adherence to regulatory and internal policy requirements
⦁ Monitor issue logs to detect inefficiencies early and prevent repeat problems
⦁ Develop and maintain reports on payment-related issues and onboarding/change management performance
⦁ Partner with the Director of Payment Operations to remove blockers and keep execution moving
⦁ Conduct weekly 1:1s with team members to coach performance, improve accuracy, and drive efficiency
What You Need
⦁ 3–5 years of payment processing experience (or closely related field)
⦁ 3–5 years of people management experience
⦁ Strong operational mindset with high attention to detail and accuracy
⦁ Proven ability to identify risk, build documentation, and enforce internal controls
⦁ Proficiency in Microsoft Office (required)
⦁ Proficiency in Jira and Salesforce (required)
⦁ Strong client-facing communication skills and ability to adapt in a changing environment
⦁ Strong organizational skills, multitasking ability, and time-management habits
⦁ Ability to think long-term strategically while managing high-volume daily execution
⦁ Bachelor’s degree in Business, Project Management, or equivalent experience in fintech or a relevant field
⦁ Experience as a Payment Facilitator or similar role (insurance and/or payments experience preferred)
⦁ 3+ years in merchant onboarding and/or payment processing in the payments industry (preferred)
Benefits
⦁ Salary range: $80,000–$100,000
⦁ Fully remote work environment
⦁ Medical, dental, and vision insurance (per company offerings)
⦁ Life insurance and stock options (per company offerings)
⦁ Work-life balance focus and a promote-from-within culture
⦁ High-impact leadership role in a growing payments platform handling large-scale volume
This is not a “keep the lights on” manager role. It’s precision leadership. If you can protect the system, tighten the process, and coach a team to execute under pressure, apply now.
Bring the controls, the coaching, and the calm execution, and help One Inc run payments with zero drama.
Happy Hunting,
~Two Chicks…