If you’re the person who can keep onboarding moving even when documents are missing, partners are slow, and everyone wants updates yesterday, this role fits. You’ll quarterback merchant onboarding and underwriting support, keep reporting tight, and make sure setups are accurate so clients go live clean.
About One Inc
One Inc builds digital insurance payment solutions that give customers choice, control, and convenience across premiums and claims. Their Digital Payments Platform combines digital communications with electronic payment processing and disbursement to create a smoother payments experience. They’re one of the faster-growing platforms in the insurance payments space, moving billions annually.
Schedule
- Full-time, hourly (non-exempt)
- Remote (United States)
- Pay range: $26–$30/hour (final offer based on experience, location, and qualifications)
What You’ll Do
⦁ Coordinate collection of underwriting and onboarding documents to support merchant setup
⦁ Build strong relationships with customers, banking partners, and vendors connected to Payment Operations
⦁ Create and maintain reports that track payment issues, project status, and implementation dates
⦁ Monitor onboarding progress, communicate blockers, and help resolve issues as they come up
⦁ Partner with project managers to guide merchant onboarding and remove friction points
⦁ Assist with due diligence reviews to ensure applications are accurate and complete
⦁ Research and resolve merchant inquiries independently
⦁ Perform merchant setup and configuration accurately so each merchant is set up correctly
⦁ Update merchant files daily to ensure clean documentation and audit-ready records
⦁ Process onboarding applications quickly and coordinate issue resolution with underwriting and partners
⦁ Learn and apply the full merchant application and underwriting process across credit card and ACH processors
⦁ Lead resolution of merchant setup or configuration issues and take proactive steps to prevent repeats
⦁ Support additional operational needs as assigned
What You Need
⦁ Strong Microsoft Office proficiency (Excel strength is a big plus, expert-level preferred)
⦁ Solid organizational skills and ability to juggle a high volume of projects and priorities
⦁ Strong attention to detail with investigative and analytical problem-solving ability
⦁ Excellent written and verbal communication, both client-facing and internal
⦁ Comfort working within a project management framework
⦁ Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
⦁ Experience as an onboarding specialist or similar role (insurance and/or merchant services experience preferred)
⦁ Familiarity with Jira and Salesforce (desired)
⦁ Payments industry experience is not required but is a major plus
Benefits
⦁ Competitive hourly pay range: $26–$30/hour
⦁ Remote work environment
⦁ Role focused on growth, development, and cross-team collaboration in a fast-moving payments operation
This is a strong fit if you like operational ownership: tracking details, pushing progress forward, and making sure every onboarding is tight, documented, and client-ready.
Happy Hunting,
~Two Chicks…