If you’re the person who loves turning messy onboarding into clean, trackable progress, this role will feel like home. You’ll coordinate underwriting docs, merchant setup, and cross-team workflow so clients get live without chaos, while keeping reporting tight and stakeholders informed.
About One Inc
One Inc powers digital insurance payments, helping insurers deliver more choice, control, and convenience across premium and claims payments. Their Digital Payments Platform blends digital communications with electronic payment processing and disbursement to reduce friction and improve the customer experience.
Schedule
- Full-Time, Hourly (Non-Exempt)
- Remote (United States)
- Pay range: $26–$30/hour
- Department: Payment Operations
- Reports to: Director, Payment Operations
What You’ll Do
- Coordinate document collection to support onboarding, underwriting, and merchant setup
- Build strong working relationships with customers, banking partners, and vendors tied to Payment Operations
- Develop, maintain, and update reports on payment issues, project statuses, and implementation dates
- Monitor onboarding progress, identify issues early, and communicate updates to stakeholders
- Partner with project managers to unblock onboarding and keep timelines moving
- Work with clients to obtain underwriting documentation and ensure submissions are accurate and complete
- Assist with due diligence reviews and resolve incomplete or inconsistent application details
- Research and resolve merchant inquiries independently and in a timely way
- Complete merchant setup and ensure correct configurations for each merchant
- Update merchant files daily to maintain accurate documentation and activity tracking
- Process onboarding applications efficiently and coordinate issue resolution with underwriting and external partners
- Learn and apply the merchant application and underwriting process for credit card and ACH processors
- Lead resolution for merchant setup/configuration issues and proactively prevent repeat problems
- Support additional operational duties as assigned
What You Need
- Proficiency in Microsoft Office (Excel is a big deal here)
- Strong Excel skills (expert-level preferred)
- Experience with a project management framework
- Sharp attention to detail with investigative and analytical strength
- Strong organization, prioritization, and multitasking skills in a high-volume environment
- Strong verbal and written communication, including client-facing communication
- Comfort working with long-term strategy in mind, not just task-by-task
- Familiarity with JIRA and Salesforce (preferred)
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- Experience as an Onboarding Specialist (insurance and/or merchant services preferred)
- Payments industry experience is not required, but a plus
Benefits
- Not listed in the posting (confirm during interviews)
If you’re the kind of operator who keeps onboarding moving, keeps the receipts (documentation), and keeps people calm, this is a strong lane.
Happy Hunting,
~Two Chicks…