If you’re the kind of person who can keep onboarding moving when documents are missing, timelines are shifting, and multiple partners need answers yesterday, this role matters. You’ll be the steady hand coordinating underwriting docs and merchant setup so clients get live smoothly and the Payments team stays ahead of issues.
About One Inc
One Inc powers digital insurance payments that give customers more choice, control, convenience, and continuity. Their Digital Payments Platform combines multi-channel communications with electronic payment processing and disbursement to create a smoother premium and claims payments experience. They manage billions of dollars annually across the insurance payments ecosystem.
Schedule
⦁ Full-time, hourly, remote (U.S.)
⦁ Pay range: $26–$30 per hour (based on experience, location, and qualifications)
⦁ Work closely with Payment Operations, customers, banking partners, underwriting, and project managers
⦁ High-volume coordination and reporting with shifting priorities
What You’ll Do
⦁ Coordinate the collection of underwriting documentation to support onboarding, underwriting, and merchant setup
⦁ Build strong relationships with customers, banking partners, and vendors connected to Payment Operations
⦁ Develop, maintain, and update reports to support payment issues, project status, and implementation timelines
⦁ Monitor project progress, communicate updates, and handle issues that arise to keep onboarding on track
⦁ Partner with project managers to guide merchant onboarding and remove blockers
⦁ Assist with due diligence reviews of applications to ensure accuracy and completeness
⦁ Research and resolve merchant inquiries independently with professionalism and speed
⦁ Perform merchant setup accurately, ensuring correct configuration and settings for each merchant
⦁ Maintain daily updates to merchant files to document activity and ensure clean records
⦁ Process onboarding applications in a timely manner and coordinate issue resolution with underwriting and partners
⦁ Lead resolution of merchant setup or configuration issues and proactively prevent repeat problems
What You Need
⦁ Proficiency with Microsoft applications, with advanced Excel skills strongly preferred
⦁ Experience with a project management framework and comfort coordinating many moving parts
⦁ Strong attention to detail with investigative and analytical ability
⦁ Solid organizational skills with the ability to multitask, prioritize, and manage high project volume
⦁ Strong verbal and written communication skills for both client-facing and internal stakeholders
⦁ Ability to think strategically while still executing day-to-day operational tasks cleanly
⦁ Familiarity with JIRA and Salesforce preferred
⦁ Bachelor’s degree in Business, Project Management, or related field, or equivalent experience
⦁ Experience as an onboarding specialist or similar role preferred (insurance and/or merchant services experience a plus)
Benefits
⦁ Remote, full-time hourly role with defined pay range
⦁ Opportunity to grow within a fast-moving payments platform supporting insurers at scale
⦁ Work that directly impacts client success, underwriting readiness, and operational quality
If you like being the person who keeps the train moving, catches issues early, and makes the messy process feel organized, this is a strong match.
Happy Hunting,
~Two Chicks…