If you’re the kind of person who can keep 30 moving parts organized without dropping a single document, this role will feel like home. You’ll run merchant onboarding from paperwork to setup, clearing blockers fast and keeping clients and partners confident the whole way.
About One Inc
One Inc provides insurers with a digital payments platform built to deliver choice, control, convenience, and continuity. Their platform combines digital communications with electronic payment processing and disbursement to create a smoother premiums and claims payments experience. They manage billions of dollars annually and are growing fast in the insurance payments space.
Schedule
• Full-time, hourly (Non-Exempt)
• Fully remote (United States)
• Pay range: $26–$30/hour (based on experience, location, and job-related factors)
• Department: Payment Operations
• Reports to: Director, Payment Operations
What You’ll Do
⦁ Coordinate document collection to support underwriting, onboarding, and merchant setup
⦁ Build trust-based relationships with customers, banking partners, and vendors tied to Payment Operations
⦁ Develop and maintain reports on payment issues, project statuses, and implementation timelines
⦁ Monitor project progress, communicate updates, and handle issues as they come up
⦁ Partner with project managers to guide onboarding and remove blockers
⦁ Collect underwriting documentation from clients and support due diligence reviews for accuracy and completeness
⦁ Research and resolve merchant inquiries independently with strong follow-through
⦁ Perform merchant setup and configuration accurately, ensuring correct settings per merchant
⦁ Update merchant files daily to maintain clean documentation and activity records
⦁ Process onboarding applications quickly and coordinate resolution with underwriting and external partners
⦁ Understand and support the merchant application and underwriting process for credit card and ACH processors
⦁ Lead resolution of merchant setup or configuration issues, proactively preventing recurring problems
⦁ Support other operational duties as assigned
What You Need
⦁ Proficiency in Microsoft applications (required)
⦁ Expert-level Excel skills (highly desired)
⦁ Strong attention to detail, investigative ability, and analytical skills
⦁ Solid organization, multitasking, and time-management skills
⦁ Strong client-facing communication skills (verbal and written)
⦁ Experience working within a project management framework
⦁ Ability to prioritize across high volumes of projects while keeping long-term strategy in mind
⦁ Familiarity with JIRA and Salesforce (preferred)
⦁ Bachelor’s degree in Business, Project Management, or related field, or equivalent experience
⦁ Experience as an Onboarding Specialist or similar role (insurance and/or merchant services experience preferred)
⦁ Payments industry experience is a plus (not required)
Benefits
⦁ Remote flexibility with a growing payments platform in the insurance industry
⦁ Competitive hourly range: $26–$30/hour
⦁ High-visibility role supporting client success through clean onboarding and operational excellence
⦁ Opportunity to grow in payment operations, underwriting workflows, and merchant services
This is a detail-heavy role with real impact. If you’re organized, proactive, and can keep onboarding moving even when people stall, apply now.
Bring the structure, the follow-through, and the calm problem-solving energy, and help One Inc make payments frictionless.
Happy Hunting,
~Two Chicks…