Join a fast-growing digital payments platform and help support smooth, accurate onboarding for insurance-industry merchants. This role is perfect for someone who thrives on details, organization, and client communication while keeping projects moving in a fast-paced remote environment.
About One Inc
One Inc helps insurers deliver fast, modern, and seamless digital payment experiences. Their platform handles billions in premiums and claims, offering customers the choice, convenience, and control today’s market demands. As a leader in insurance payments, One Inc blends technology, security, and service to create a unified digital experience.
Schedule
- Full-time, remote role
- Hourly position (non-exempt)
- Pay range: $26–$30 per hour (final offer based on experience, skills, and location)
What You’ll Do
- Manage document collection and administrative steps required for merchant onboarding
- Build strong working relationships with clients, banking partners, and vendors
- Maintain and update reporting for Payment Operations and cross-functional teams
- Monitor onboarding progress, resolve issues, and remove blockers
- Collect and verify underwriting documentation
- Perform due diligence reviews to ensure accuracy and completeness
- Handle merchant inquiries and troubleshoot setup/configuration issues
- Complete timely merchant setups and maintain accurate daily documentation
- Collaborate with project managers to support successful onboarding
- Assist with operational tasks and special projects as assigned
What You Need
- Proficiency with Microsoft Office; expert-level Excel skills strongly preferred
- Strong analytical, investigative, and organizational abilities
- Excellent verbal and written communication skills
- Experience working within a project management framework
- Ability to manage multiple priorities and maintain long-term strategic awareness
- Strong customer service mindset with the ability to build trust
- Familiarity with JIRA or Salesforce preferred
Experience & Education
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- Experience as an onboarding specialist or similar role
- Insurance or merchant services background preferred
- Payments industry experience is a plus
Benefits
- Remote work environment
- Career growth in a high-demand industry
- Collaborative, mission-driven culture supporting innovation and development
Make an impact in the digital payments space while helping clients onboard with accuracy, clarity, and confidence.
Happy Hunting,
~Two Chicks…