If you’re the kind of person who can’t let a missing payment sit unresolved, this role is for you. You’ll track down missing ERAs and EOBs, fix setup issues, and help reduce payment investigation inventory so clients stay balanced and accurate.
About Zotec Partners
Zotec Partners partners with physicians to simplify the business of healthcare. With 25+ years in the industry and 900+ employees nationwide, they support provider practices through strong revenue cycle operations and service. Their teams bring innovation, collaboration, and execution to complex healthcare billing workflows.
Schedule
Remote, full-time role (United States). Must be able to work in high-volume conditions, meet deadlines, and manage multiple priorities while collaborating with other specialists and the Payment team.
What You’ll Do
- Call insurance carriers to retrieve missing ERA files or paper EOBs
- Verify ERA setup during investigations to ensure configurations are correct
- Scan and post missing payments and denials
- Set up carrier website logins
- Check claim status and payment/check information on carrier websites
- Call to confirm whether checks have been cashed and request reissues when needed
- Support special projects as assigned
What You Need
- High school diploma or equivalent
- Ability to work within deadlines in a high-volume environment
- Ability to multitask and adapt to change constructively
- Strong follow-through with the ability to identify roadblocks and propose resolution scenarios
- Detail-oriented, able to work independently, and manage multiple projects
- Proficiency in Microsoft Word, Excel, and Adobe Acrobat
- Ability to navigate carrier websites and work with live ERA files
- Strong verbal and written communication skills
- Pleasant, professional phone manner when calling carriers or staff
- Medical billing office knowledge (preferred)
- Payment posting knowledge (plus)
Benefits
- Remote work opportunity
- Experienced team environment with strong peer support and resources
- Cross-functional work with exposure to payment investigation operations
If you’re ready to step into a role where persistence and precision actually matter, don’t wait.
Bring your follow-through, your attention to detail, and your calm phone presence, and help get the payments where they belong.
Happy Hunting,
~Two Chicks…