Join Flywire, a global payments tech company powering complex, high-value transactions in education, healthcare, travel, and B2B. If you love solving problems, supporting customers around the world, and being part of a fast-moving global team, this role fits.
You’ll be the first point of contact for users navigating international payments and will help ensure a smooth and secure experience. Think smart triage, empathetic troubleshooting, and proactive support.
Schedule
- Full-time
- Fully remote (US)
Responsibilities
- Assist payers with transaction questions, payment tracking, and resolution steps
- Proactively reach out to help users complete payments when needed
- Troubleshoot payment issues using internal systems and tools
- Escalate complex cases and follow up until resolved
- Provide feedback on user trends to improve product and support processes
- Stay current on product updates and payment flows
- Help onboard and support new team members when needed
Requirements
- Business-level English and Portuguese
- 3+ years in customer support, ideally fintech, banking, or payments
- Strong written and verbal communication across global audiences
- Empathy, patience, and cultural awareness
- Ability to work fast, juggle multiple channels, and stay organized
- Skilled at problem-solving and documenting cases clearly
- Comfortable in a fast-changing environment with global teams
Pay
- $40,000 to $48,000 base + RSUs + benefits (location & experience may affect final rate)
This is a strong fit if you enjoy owning customer success, communicating across cultures, and jumping into complex payment journeys with curiosity and calm.
Happy Hunting,
~Two Chicks…