Help homeowners keep their homes while working from yours. This fully remote Payment Assistance Specialist role lets you support borrowers who’ve fallen behind and guide them through repayment options with empathy and professionalism.
About Union Home Mortgage Corp
Union Home Mortgage is a national mortgage lender focused on helping people achieve and maintain homeownership. They invest heavily in training, tools, and support so partners can grow long term. Their culture is built around inclusion, teamwork, and making sure every partner truly feels they belong.
Schedule
- Fully remote
- Full time
- Some evening and Saturday shifts required
What You’ll Do
- Communicate with borrowers on delinquent mortgage accounts via phone, email, and online chat
- Provide clear updates on account status and next steps
- Collect payments, set up promise to pay commitments, and establish repayment plans
- Explain options to help borrowers retain their homes or explore alternatives to foreclosure
- Gather and input financial information accurately into internal systems
- Contact borrowers impacted by FEMA declared disasters to explain available assistance
- Follow up on prior agreements and ensure commitments are met
- Stay compliant with FDCPA and all investor, agency, and company guidelines
- Assist with administrative and clerical tasks as needed
What You Need
- High school diploma
- Prior administrative experience
- Prior call center or phone based service experience
- Comfortable using computer systems and software like Microsoft Office, Outlook, and Excel
- Strong organizational and analytical skills
- Ability to handle basic math and cash management
- Excellent customer service skills and a professional attitude
- Clear written and verbal communication, with the ability to handle sensitive conversations with courtesy and diplomacy
Benefits
- Fully remote position
- Opportunity to support homeowners in financial hardship
- Training and support from an established mortgage servicer
- Standard full time benefits package (health, financial, and paid time off programs)
Roles like this fill quickly, especially fully remote positions supporting a nationwide lender, so do not sit on it.
If you want a work from home role where your people skills actually help families stay in their homes, this is a strong fit.
Happy Hunting,
~Two Chicks…