Help homeowners stay in their homes while you work from yours. This fully remote Payment Assistance Specialist role is ideal if you have call center or phone-based customer service experience and you are comfortable talking about overdue payments with empathy and professionalism.
About Union Home Mortgage
Union Home Mortgage is a national mortgage company focused on responsible homeownership. They support borrowers through every stage of the loan life cycle, including when life happens and payments fall behind. Their culture is built around inclusion, training, and long-term growth, so partners feel supported instead of burned out.
Schedule
- Fully remote within the United States
- Full-time role
- Some evening and Saturday shifts required
- Work driven by inbound and outbound contact volume
What You’ll Do
- Communicate with borrowers on delinquent mortgage accounts by phone, email, and online chat
- Provide status updates on accounts and document all contacts accurately
- Collect past due payments, set up promise-to-pay commitments, and establish repayment plans
- Explain options to help borrowers retain their homes and alternatives to foreclosure
- Gather and input detailed borrower financial information into internal systems
- Discuss non–home retention options when needed in a clear, respectful way
- Reach out to borrowers affected by FEMA-declared disasters and explain available assistance
- Follow up on missed promises and prior commitments to keep accounts on track
- Maintain strict compliance with the Fair Debt Collection Practices Act (FDCPA) and other regulations
- Assist with administrative and clerical projects that support the servicing team
What You Need
- High school diploma
- Prior administrative experience
- Prior call center or phone-based customer service experience
- Comfortable using computer systems and software such as Microsoft Office, Outlook, and Excel
- Basic math skills for payment and cash management (add, subtract, multiply, divide)
- Strong customer service mindset with a calm, professional attitude
- Excellent verbal and written communication skills
- Ability to handle sensitive situations with courtesy, diplomacy, and empathy
- Solid organizational skills and attention to detail
Benefits
- Fully remote position with all equipment and access provided by the employer
- Competitive compensation (discussed directly with the company)
- Medical and other standard full-time benefits
- E-Verify employer with equal opportunity and inclusive culture
If you are good on the phones, not afraid of tough conversations, and want a stable remote role in the mortgage space, this is a solid lane for you.
Act fast and get your resume in before the applicant pool fills up.
Happy Hunting,
~Two Chicks…