Help homeowners keep their homes by providing empathetic, solutions-focused support on past-due mortgage accounts. This fully remote Payment Assistance Specialist role is ideal if you’re comfortable on the phone, great at explaining options, and want a stable work-from-home position in loan servicing and collections.
About Union Home Mortgage Corp
Union Home Mortgage is a national mortgage lender committed to helping people achieve and sustain homeownership. They focus on inclusive hiring, strong training, and long-term career growth for their “Partners,” while delivering compliant, customer-focused servicing across a wide range of home loan products.
Schedule
- Fully remote, work from home within the United States
- Full-time role
- Some evening and Saturday shifts required
- Must be comfortable handling both inbound and outbound contact (phone, email, online chat)
What You’ll Do
- Communicate with borrowers on delinquent mortgage accounts by phone, email, and online chat
- Provide clear updates on account status and document all interactions in the system
- Collect payments, set up promise-to-pay commitments, and establish affordable repayment plans
- Offer information and guidance on options to keep borrowers in their homes or discuss alternatives to foreclosure
- Collect and accurately enter borrower financial information into applicable systems
- Explain non-home retention options when appropriate
- Reach out to borrowers impacted by FEMA-declared disasters to advise them of available assistance
- Follow up on prior promises and ensure next steps are clear and documented
- Maintain strict compliance with the Fair Debt Collection Practices Act (FDCPA) and applicable investor/agency guidelines
- Assist with administrative and clerical projects as needed
What You Need
- High school diploma
- Prior administrative experience
- Previous call center, phone service, or customer service experience
- Strong computer skills, including Microsoft Office (Outlook, Excel, Word) and related systems
- Ability to access, input, retrieve, and interpret information across multiple platforms
- Solid basic math skills (adding, subtracting, multiplying, dividing; comfort with cash/payment concepts)
- Strong organizational and analytical skills with solid attention to detail
- Excellent verbal and written communication skills with a professional, customer-focused attitude
- Ability to follow written and verbal instructions, relay information clearly, and work well with diverse clients and team members across phone and email
Benefits
- Fully remote work arrangement
- Competitive pay (details provided by employer)
- Medical, dental, and vision benefits (per employer plan)
- Participation in E-Verify and an equal opportunity, inclusive workplace
- Opportunity to build experience in loan servicing, collections, and mortgage assistance
- Training, support, and potential for long-term growth within the organization
Ready to use your customer service skills to help people stay in their homes while growing your remote career?
Happy Hunting,
~Two Chicks…