Help homeowners stay in their homes by guiding them through payment options, repayment plans, and financial relief programs. This fully remote role is ideal if you’re good on the phone, calm under pressure, and comfortable talking through money with empathy and firmness.
About Union Home Mortgage
Union Home Mortgage is a mortgage lender focused on helping borrowers achieve and maintain homeownership. They emphasize an inclusive, partner-focused culture where every team member can grow and contribute. As a Payment Assistance Specialist, you play a frontline role in supporting borrowers who’ve fallen behind, while keeping compliance and compassion in balance.
Schedule
- Fully remote role
- Full-time position
- Some evening and Saturday shifts required
- Must be comfortable handling inbound and outbound calls, email, and/or online chat
What You’ll Do
- Communicate with borrowers on delinquent mortgage accounts via phone, email, and online chat
- Provide updates on account status and document all interactions accurately
- Collect payments, set up promise-to-pay commitments, and establish realistic repayment plans
- Explain home retention options and alternatives to foreclosure in clear, simple language
- Gather and input borrower financial information into company systems
- Communicate non-home-retention options when appropriate
- Reach out to borrowers impacted by FEMA-declared disasters to explain available assistance
- Follow up on prior payment promises and keep borrowers accountable
- Maintain strict compliance with FDCPA and other relevant regulations on collection calls
- Adhere to investor, agency, and company guidelines
- Assist with administrative and clerical tasks as needed
What You Need
- High school diploma or equivalent
- Prior administrative experience
- Prior call center or phone-based customer service experience
- Comfort using computer systems and software (Microsoft Office, Outlook, Excel, etc.)
- Strong organizational and basic analytical skills
- Ability to apply basic math for payments, balances, and cash management
- Excellent customer service skills and a professional, calm attitude
- Very strong verbal and written communication skills
- Ability to build rapport, communicate with courtesy and diplomacy, and work with a diverse range of borrowers, staff, and outside contacts
Benefits
- Remote work flexibility
- E-Verify employer with equal opportunity practices
- Standard corporate benefits package (details typically include medical, dental, vision, retirement options, and paid time off; confirm specifics during interview or on company site)
If you have strong phone skills and a heart for helping people navigate financial stress, this is a solid next step.
Ready to support homeowners and build a stable remote career? Don’t overthink it—get your application in.
Happy Hunting,
~Two Chicks…