Help homeowners keep their mortgages on track from the comfort of your home. As a remote Payment Assistance Specialist, you’ll combine collections, counseling, and customer care to support borrowers who’ve fallen behind, guiding them toward realistic solutions instead of just chasing payments.
About Union Home Mortgage Corp
Union Home Mortgage is a mortgage lender focused on helping borrowers achieve and maintain homeownership. They emphasize a partner-focused culture, diversity, and long-term relationships, supporting both their customers and their fully remote team members with training, tools, and growth opportunities.
Schedule
- Full-time, fully remote
- Some evening and Saturday shifts required
- Phone, email, and online chat communication throughout the day
What You’ll Do
- Contact borrowers on delinquent mortgage accounts via phone, email, and/or online chat
- Provide account updates and collect payments, promise-to-pay commitments, and repayment plans
- Gather and accurately enter financial information and borrower data into company systems
- Explain home retention programs and non-retention options, including alternatives to foreclosure
- Reach out to borrowers impacted by FEMA-declared disasters and advise them of available assistance
- Follow up on prior promises and maintain consistent, professional communication
- Keep all activity in compliance with the Fair Debt Collection Practices Act (FDCPA) and other regulations
- Adhere to investor, agency, and company servicing and collection guidelines
- Assist with administrative and clerical tasks to support the loan servicing and collections team
What You Need
- High school diploma or equivalent
- Prior administrative experience
- Prior call center or phone-based customer service experience
- Comfortable accessing, inputting, and interpreting information using computer systems (Microsoft Office, Outlook, Excel, etc.)
- Solid basic math skills (adding, subtracting, multiplying, dividing, and general cash management)
- Strong organizational and analytical skills
- Excellent customer service skills and a professional, empathetic attitude
- Very strong verbal and written communication; able to handle sensitive calls with courtesy and diplomacy
Benefits
- Fully remote position
- Opportunity to grow in loan servicing, collections, and mortgage operations
- E-Verify employer with equal opportunity and inclusive workplace practices
If you want a remote role where your calls actually help people protect their homes, this is a strong fit to jump on now.
Happy Hunting,
~Two Chicks…