Payment and Collection Specialist

About The Role: 

Paytient is seeking our first Payment Specialist to join our growing team! In this role, you will support the growth of Paytient by owning areas of the accounts receivable/collections process, ultimately contributing to the company’s financial health. Your day-to-day will involve assisting Paytients with billing questions, reaching out to Paytients with past due accounts to collect payments, and getting them established on payment plans.

Our “remote with roots” model allows us to work where we thrive and gather as needed, often in our home office in Columbia, Missouri. This role can be performed from anywhere in the continental U.S., with the exception of Montana. 

What You’ll Do: 

  • Communicate with customers via email and outbound phone communication and maintain follow up responses
  • Manage customer accounts, receiving and accurately posting payments
  • Inform customers about the status of their accounts in a timely manner
  • Collect payments from customers to bring overdue accounts current
  • Maintain accurate records and reporting
  • Investigate billing-related questions and work directly with customers to resolve any issues
  • Support other departments with questions about customer accounts and billing

What You’ll Bring: 

  • Strong phone skills and comfort making a high-volume of outbound and inbound calls to members
  • 1-2 years of success working in a billing or call center
  • Familiarity with debt collections regulations and processes 
  • Intermediate understanding of credit and collections systems and procedures.
  • Strong verbal and written communication skill
  • Collaborative spirit in working with a team
  • Strong skills working in CRM platforms
  • Openness to feedback for growth and learning opportunities
  • Willingness to ask for help (though you usually seek out the answer yourself)