If you’re the kind of person who can juggle deadlines, chase down payer issues, and keep clients calm while you fix the mess, this role is built for you. You’ll be the bridge between billing reality and clean claims, helping EMS providers get paid accurately and on time.
About Digitech (Sarnova Family of Companies)
Digitech provides advanced billing and technology services for the EMS transport industry, using proprietary tools to maximize collections, protect compliance, and deliver results. Digitech is part of the Sarnova family, which includes Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products, all focused on supporting the people who save lives.
Schedule
Remote (U.S.). Day-to-day work centers on payer enrollment deadlines, revalidations, and follow-ups tied to claim submission and eligibility issues. Expectations will require strong organization, responsiveness, and reliable communication with internal teams and client contacts.
What You’ll Do
• Support onboarding for new clients and help ensure a smooth implementation experience
• Complete payer enrollments and revalidations on deadline, and track progress across assigned accounts
• Follow up on claims submission issues, eligibility problems, and ERA retrieval needs
• Serve as a primary point of contact for assigned clients and build relationships with key decision makers
• Collaborate across internal teams (project management, client relations, billing) to resolve billing inquiries and workflow issues
• Navigate Digitech’s software, run reports, review payment posting details, and pull claim history as needed
• Represent the company professionally in every interaction, especially when situations get tense
What You Need
• EMS experience and/or familiarity with medical terminology (preferred, not required)
• Strong organization skills with the ability to prioritize, meet deadlines, and report project status clearly
• Strong computer skills, including MS Outlook, Word, and Excel
• Ability to learn new systems quickly and understand workflows
• Calm, professional phone presence and the ability to handle issues without escalating them
• Excellent written and verbal communication skills, including presenting solutions clearly
• High attention to detail and accuracy
• Bonus: Knowledge of lockboxes
• Bonus: Experience with ticketing systems
Benefits
• Competitive salary (based on experience)
• Comprehensive benefits package
• 401(k) plan
• Equal Opportunity Employer and a workplace culture focused on inclusion and belonging
These roles reward people who don’t panic when the claim gets denied, they get curious, get precise, and get it fixed.
Happy Hunting,
~Two Chicks…