Support patients with empathy and precision in a fully remote mental healthcare environment.
About Rula
Rula is on a mission to make mental health care more human, accessible, and stigma-free. We treat the whole person—not just the symptoms—by combining evidence-based care with compassionate support. As a 2025 Great Place to Work®, we’re building a fully remote, equity-focused culture where every team member plays a role in reshaping how the world experiences mental wellness.
Schedule
- Full-time
- 100% Remote (U.S.-based only; applicants from Washington state are not eligible)
- Standard weekday hours
What You’ll Do
- Handle complex, sensitive patient support inquiries via phone and email
- Act as a key liaison between patients and Rula’s clinical team
- Troubleshoot escalated cases with empathy and sound judgment
- Document workflows, update records, and contribute to support process improvements
- Help build a more supportive and accessible patient experience
What You Need
- 2+ years of experience in patient advocacy or high-volume customer support, preferably in healthcare or mental health
- Strong critical thinking and problem-solving skills
- Experience resolving escalations or sensitive cases with care
- Comfort with fast-paced environments and juggling multiple tasks
- Skilled in documenting, updating workflows, and using tools like Google Suite, Zendesk, Salesforce, or EHRs
- Tech-savvy and confident with virtual tools
Preferred (Not Required)
- Experience in mental healthcare or healthcare startups
- Background handling patient grievances or working on cross-functional teams
- Familiarity with AdvancedMD or similar EHR platforms
Benefits
- $63K–$70.4K base salary with equity (no bonus structure)
- 100% remote with healthy work-life balance
- Medical, dental, vision, life, and disability insurance
- FSA/HSA and 401(k) access
- Paid time off and 2 annual company-wide wellness shutdown weeks
- Paid parental leave for all types of families
- Employee Assistance Program (EAP) and wellness initiatives
- Home office setup stipend + quarterly department stipend
- Inclusive team culture with active employee resource groups
If you’re driven by empathy, operational excellence, and a mission that matters—this is your chance to make an impact.
Happy Hunting,
~Two Chicks…