Lead with empathy and systems thinking to improve how thousands of patients find and connect with mental health care.
About Rula
Rula is redefining how mental health care is delivered and experienced. We treat the whole person—combining evidence-based care with compassionate, accessible support. Certified as a 2025 Great Place to Work® in both the U.S. and India, we’re a fully remote team committed to inclusivity, equity, and innovation in mental health care. Our mission: to make mental wellness a foundational part of every life.
Schedule
- Full-time
- 100% Remote (U.S.-based only)
- No weekend or on-call requirement
What You’ll Do
- Lead the Appointments & Matching team, ensuring patients are efficiently connected to the right therapists
- Manage and develop a large team of patient support agents and Tier 3 specialists
- Own processes around scheduling, first visit resolution, and cross-functional improvements
- Build and optimize workflows, SOPs, and team performance metrics
- Drive process mapping, performance tracking, and operational scalability
- Collaborate across departments to ensure a seamless and supportive patient journey
What You Need
- 5+ years of experience in customer support, including 3+ years in a leadership role
- Track record of managing high-volume teams and improving support operations
- Expertise in process mapping, CSAT/DSAT survey analysis, and cross-functional project management
- Ability to develop and document workflows independently
- Strong collaboration and communication skills across technical and non-technical teams
Preferred (Not Required)
- Experience in mental health, healthcare, or startup environments
- Familiarity with Zendesk, CRM tools, Google Sheets, SQL, and BI platforms (Looker, Tableau, etc.)
- Background managing multi-channel support teams (phone, chat, email)
- Passion for creating patient-centered support systems
Benefits
- $136.2K–$152.2K base salary with equity (no bonus structure)
- Fully remote with flexible hours to promote work-life balance
- Medical, dental, vision, life, and disability insurance
- FSA/HSA and 401(k) access
- Generous PTO plus two annual company-wide self-care shutdowns
- Paid parental leave for all parents (birthing, non-birthing, adoption, fostering)
- Employee Assistance Program (EAP) and mental health support
- Stipends for home office setup and department gatherings
- Wellness events and active employee resource groups
If you’re ready to lead a mission-driven support team that’s transforming lives through mental health care access—this is your moment.
Happy Hunting,
~Two Chicks…