Digitech, part of the Sarnova family of companies, is seeking a Patient Research Specialist to support its Patient Billing Department. This fully remote role is ideal for detail-oriented professionals with billing experience who want to ensure EMS claims are processed quickly, accurately, and in compliance with regulations.
About Digitech
Founded in 1984, Digitech is a leading provider of billing and technology services for the EMS transport industry. Its cloud-based billing and business intelligence platform streamlines the entire revenue lifecycle, helping clients maximize collections, maintain compliance, and deliver results. Digitech is part of the Sarnova family, which includes Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.
Schedule
- Full-time, 100% remote
- Standard business hours with occasional deadlines requiring flexibility
What You’ll Do
- Gather and enter patient demographics and information needed for EMS claim payments
- Work across internal departments to ensure claims are processed efficiently
- Communicate with external parties including hospitals, insurers, attorneys, and patients
- Research hospital systems and online sources for missing patient details
- Handle correspondence via phone, email, and mail while adhering to HIPAA regulations
- Support the Patient Billing Department with related administrative tasks
What You Need
- Prior billing or claims-related experience preferred
- Strong attention to detail and ability to manage high-volume workloads
- Computer literacy, with comfort using dual monitors
- Professional phone presence and clear communication skills
- Dependable, punctual, and collaborative team player
- Ability to stay composed under pressure and ask clarifying questions as needed
Benefits
- Competitive salary (commensurate with experience)
- Comprehensive benefits package including medical, dental, vision, and 401(k) plan
- Inclusive workplace culture that values diversity and authenticity
- Opportunity to contribute to Sarnova’s mission of supporting those who save and improve patients’ lives
Help ensure EMS claims are processed accurately while supporting patients and providers.
Detail meets impact at Digitech.
Happy Hunting,
~Two Chicks…