Note: This position doesn’t work well in conjunction with a full-time job and applicants employed full time will not be considered
Patient Experience Agent (Part-time/Remote)
Seeking a dynamic candidate to provide outstanding customer support to our members. Join an innovative 2x Inc 500 telemedicine leader with the mission to make healthcare more affordable and accessible for people.
Schedule: The schedule is approximately 24-30 hours per week. The ideal candidate is available to work a variety of shifts, on the weekends as well as during the week.
We are specifically looking for someone with availability weekdays and weekends between 7am and 9pm CT
The first few months of coverage will be working on our phone intake team
Duties include:
Providing our members with a fantastic customer service experience
Taking calls from our members and completing intake process
Assisting our members with their needs
Responding to customer inquiries as they arise
Documenting findings and identifying trends
Reporting trending customer support issues to management
Maintaining and improving processes by following standards, policies and procedures, as well as recommending new approaches
Requirements:
2+ years of experience engaging with (and “wowing”) customers
Experience in a call center setting or medical office preferred
Exceptional verbal and written communication skills
Excellent organizational and interpersonal skills
Ability to work independently in a deadline-oriented environment
Advanced level computer skills in Microsoft Office
Some college courses completed
Bilingual (Spanish) a plus