Lead and support a team of patient coordinators in a fast-paced medical call center environment. This full-time remote role is ideal for experienced leaders with call center and healthcare support backgrounds who thrive on motivating teams and ensuring quality patient service.
About AccessNurse (a TeamHealth Company)
AccessNurse is the premier provider of 24/7 medical call center solutions, including nurse triage and answering services, serving over 20,000 clinicians, practices, health plans, and healthcare systems nationwide. As part of TeamHealth—a physician-led, nationally recognized organization—AccessNurse is backed by a culture of excellence and a mission to improve patient care.
Schedule
- Full-time, remote role (U.S.)
- Requires flexibility to cover rotating on-call shifts and holidays
- Equipment provided for remote work
What You’ll Do
- Oversee Patient Coordinators, ensuring productivity and quality standards are met
- Participate directly in Patient Coordinator and Lead Patient Coordinator duties when needed
- Support training programs and quality initiatives for call handling
- Monitor staffing needs to ensure adequate shift coverage
- Attend leadership meetings and communicate across departments
- Manage disciplinary actions and address quality improvement issues with staff
- Maintain expertise in all company and client systems for effective leadership
What You Need
- Associate’s degree or higher preferred
- 2+ years of call center or equivalent experience meeting quality/productivity standards
- 2+ years of management experience in a high-demand environment preferred
- Strong communication and interpersonal skills (oral and written)
- Ability to teach, motivate, and resolve conflicts effectively
- Detail-oriented with excellent organizational and documentation skills
- Strong problem-solving and critical thinking abilities
- Comfortable working under stress while maintaining professionalism
Benefits
- Medical, dental, and vision insurance (starts the 1st of the month after 30 days)
- 401(k) with discretionary match
- PTO and 8 paid holidays
- Career growth opportunities
- Supportive, mission-driven company culture
- Equipment provided for remote setup
Applications are reviewed quickly—apply today to join a nationally recognized healthcare leader.
Be part of AccessNurse and help shape the quality of patient experiences across the country.
Happy Hunting,
~Two Chicks…