If you’re the calm voice who can keep things moving when life is messy, this role matters. You’ll help clients and families stay connected to treatment, remove barriers before they blow up, and make virtual care actually feel human.
About Charlie Health
Charlie Health provides personalized, virtual behavioral health treatment for people navigating mental health conditions, substance use disorders, and eating disorders. Their mission is to connect people to life saving care through connection between clients, clinicians, care teams, and loved ones. They focus on complex needs and expand access to care from home.
Schedule
⦁ Fully remote within the United States (not available in AK, ME, Washington DC, NJ, CA, NY, MA, CT, CO, WA, OR, or MN)
⦁ Two possible schedules: Mon–Fri 10am–7pm MT or Tues–Sat 9am–6pm MT
⦁ Required training: 2 weeks, Mon–Fri 8am–5pm MT
⦁ High volume communication expectations across phone, email, and text
What You’ll Do
⦁ Call, email, and text admitted clients to complete enrollment and confirm treatment scheduling
⦁ Help clients understand insurance benefits and complete financial enrollment steps
⦁ Coordinate across internal teams like Admissions, Billing, Utilization Review, Outreach, and Clinical to resolve issues fast
⦁ Proactively spot gaps in attendance and troubleshoot barriers that may lead to missed sessions
⦁ Manage scheduling, rescheduling, and aftercare appointments, including outpatient therapy referrals
⦁ Maintain timely, accurate documentation and meet performance goals tied to volume, resolution, and satisfaction
What You Need
⦁ High school diploma or equivalent
⦁ 2+ years in customer success, patient support, or a similar service role
⦁ 1–2 years using Salesforce or a comparable CRM platform
⦁ 1–2 years using contact center tools and working in high volume communication environments
⦁ Comfort discussing finances with clients, health insurance and medical billing knowledge is a strong plus
⦁ Strong multitasking skills, emotional intelligence, and HIPAA awareness
⦁ Proficiency with tools like Slack, Google Workspace, Microsoft Office, Zoom, and EMR systems
⦁ Work authorization in the U.S. and native or bilingual English proficiency
⦁ Spanish bilingual skills are a plus, not required
Benefits
⦁ Comprehensive benefits for full time, exempt employees
⦁ Remote work opportunity with structured scheduling
⦁ Mission driven work supporting access to behavioral healthcare
⦁ Growth environment in a rapidly scaling organization
If you can bring clarity, urgency, and empathy to every client touchpoint, this is your lane.
Happy Hunting,
~Two Chicks…