If you want a fully remote role where you can directly support clients navigating mental health treatment, this position offers purpose-driven work with real impact. You’ll help families stay connected, informed, and supported throughout their care journey.
About Charlie Health
Charlie Health delivers personalized virtual mental health treatment for people with complex needs. Their mission is to connect individuals and families to life-saving behavioral health care from the comfort of home. As a rapidly growing organization, they’re expanding access to meaningful, evidence-based treatment and redefining what behavioral healthcare can look like.
Schedule
- Full-time
- Fully remote within approved states (role not available in AK, ME, DC, NJ, CA, NY, MA, CT, CO, WA, OR, MN)
- Works closely with multiple internal care teams
What You’ll Do
- Contact newly admitted clients to confirm enrollment and explain next steps
- Help clients understand insurance benefits and complete financial enrollment
- Act as a liaison between clients and internal teams (Admissions, Billing, Utilization Review, Outreach, Clinical)
- Handle client-related requests to support a positive treatment experience
- Identify attendance gaps and proactively reach out to resolve barriers
- Share aftercare resources and help families schedule post-program appointments
- Manage schedules, book/reschedule client appointments, and document all interactions
- Meet key performance metrics including call volume, resolutions, financial agreements, and scheduling rates
What You Need
- Strong alignment with Charlie Health’s mission and values
- High school diploma or equivalent
- Minimum 2 years in patient support, customer success, or client-facing service
- 1–2 years Salesforce or similar CRM experience
- 1–2 years experience using contact center tools
- Experience handling financial discussions (health insurance knowledge a plus)
- Strong communication skills and emotional intelligence
- Ability to multitask in a fast-paced environment
- Knowledge of HIPAA guidelines
- Authorized to work in the US, native or bilingual English proficiency
- Proficiency with cloud-based tools (Slack, Zoom, G-Suite, EMR systems)
Benefits
- Comprehensive benefits package for full-time exempt employees
- Mission-driven culture focused on connection, care, and client outcomes
- Opportunity to support life-changing mental health treatment for families across the US
High-impact remote scheduling roles in behavioral health fill fast—especially roles supporting clients directly on their treatment journey.
A strong fit if you’re empathetic, organized, and motivated by meaningful work.
Happy Hunting,
~Two Chicks…