Help patients navigate their health from the comfort of home. This full-time remote Patient Care Coordinator role is perfect if you have hands-on healthcare experience and want to support patients, providers, and pharmacies over the phone instead of at the front desk or bedside.
About Carenet Health
Carenet Health partners with health plans, providers, and employers to support patients across every step of the healthcare journey. Their teams handle millions of interactions each year, helping people understand benefits, get the right level of care, and feel supported in moments that matter. As a Patient Care Coordinator, you will be one of the first voices callers hear.
Schedule
- Full-time, remote position
- Must be able to work mid day and evening hours with alternating days off
- Some night or later shifts may be required based on business needs
- Work from a quiet, private home office with a reliable internet connection
- Must be able to provide two 22 inch monitors with HDMI and Display ports
What You’ll Do
- Answer inbound calls from patients, family members, providers, pharmacies, and health plan members
- Support callers who may be ill or in urgent situations with calm, clear communication
- Help members understand and use their health insurance benefits
- Assist with tasks like changing primary care providers, locating urgent care clinics, and supporting prescription authorizations
- Provide initial triage support and assign priority for Registered Nurses to follow up with clinical advice
- Respond to questions about benefits, claims, appeals, and authorizations
- Accurately document all interactions in the system while navigating multiple screens
- Follow scripts, workflows, and quality expectations to ensure safe, consistent support
What You Need
- High school diploma or GED
- Healthcare experience required, such as medical front office, PBX or 911 operator, medical assistant, nursing assistant, or similar
- Strong computer skills including data entry, screen navigation, and typing
- Experience with Microsoft Outlook and Word
- Excellent customer service skills with a calm, professional phone presence
- Strong verbal and written communication with clear grammar and tone
- Demonstrated empathy, patience, and compassion when speaking with callers
- Ability to work mid day and night schedules as assigned
- Ability to work from a quiet, private space at home and supply two 22 inch monitors with HDMI and Display ports
Benefits
- $15.00 per hour starting pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Training and ongoing coaching
- Career development and internal growth opportunities
Healthcare needs do not wait, and neither should you. If you have real patient facing experience and a heart for service, this is your cue to step in.
Happy Hunting,
~Two Chicks…