Support patients entering care by coordinating intake, verifying coverage, and ensuring a smooth start to treatment.
About CVS Health
CVS Health is the nation’s leading health solutions company, serving millions of Americans through local pharmacies, digital platforms, and more than 300,000 dedicated employees. The Coram division supports patients needing enteral nutrition therapy, providing seamless onboarding and responsive care coordination. As a Patient Care Coordinator, you help new patients begin services smoothly by connecting referral sources, insurance teams, and internal departments with accuracy and compassion.
Schedule
- Full-time, 40 hours per week
- Remote role based in Illinois
- Virtual training provided
- Must be able to work independently
- Standard weekday schedule
Responsibilities
- Process incoming patient orders from referral sources and respond to phone and fax inquiries
- Document referral requests accurately and assess patient needs to support care coordination
- Communicate with branches, Sales, and Insurance Verification teams to move patients into service
- Provide detailed information about equipment, supplies, and services to internal departments
- Relay insurance coverage details to referral sources and patients
- Discuss required billing forms and documentation with patients
- Support overall workflow to ensure timely patient onboarding and excellent service
Requirements
- 2+ years of customer service experience
- 2+ years of healthcare experience
- 1+ year of experience using Microsoft Excel, Outlook, and Word
Preferred Qualifications
- Knowledge of insurance terminology
- Understanding of medical benefits
- Typing 40–50 WPM
- Experience using multiple screens
- Call center experience
- Basic math and multitasking skills
Education
- High School Diploma or GED required
Benefits
- Competitive pay: $17.00–$31.30 per hour (based on experience and location)
- Medical, dental, and vision insurance
- 401(k) with company match and employee stock purchase plan
- Paid time off and flexible work solutions
- Wellness programs, financial coaching, weight management, tobacco cessation, and counseling at no cost
- Tuition assistance and family support benefits
CVS Health invests in colleagues’ physical, emotional, and financial wellbeing through robust, inclusive benefits.
Happy Hunting,
~Two Chicks…