Change Healthcare
Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Patient Benefit Advocate
Work Location:
- Fully Remote – U.S.
Position:
Identify & confirm coverage for patients who present at hospitals, clinics, and offices due for services related to inpatient and outpatient services. This position is responsible for educating patients on coverage(s) available, Coordination of Benefits (COB) process related to medical claims and payment processing. Engage each patient in the claims review process and provide details to ensure claims are processed in a timely manner. Provides outstanding customer service and collection activities through efficient, effective communication and resolution of the outstanding accounts receivable balance.
Core Responsibilities:
- Identify & confirm coverage for patients who present at hospitals, clinics, and offices due for services related to inpatient and outpatient services.
- This position is responsible for educating patients on coverage(s) available, Coordination of Benefits (COB) process related to medical claims and payment processing.
- Engage each patient in the claims review process and provide details to ensure claims are processed in a timely manner.
- Provides outstanding customer service and collection activities through efficient, effective communication and resolution of the outstanding accounts receivable balance.
Requirements:
- Required: High school diploma or equivalent work experience
- General knowledge of Microsoft Office
- 2 – 3 years’ work experience in healthcare and/or insurance billing, processing or customer service
- Revenue Cycle Experience (EPIC, CERNER, MEDITEC, Athena IDX)
Preferred Qualifications:
- Hospital registration/patient access experience preferred.
- Medical Payer experience preferred.
- Subrogation and Coordination of Benefits experience preferred.
- Ability to meet position metrics goals (KPI’s)
- Strong written and verbal communication skills
- Ability to work well in an independent setting with minimal supervision.
- Ability to work collaboratively within a team.
- Ability to communicate effectively with patients, hospital staff, adjusters, and attorneys.
- Strong customer service skills.
- Ability to setup workstation and operate through various systems
- Must be able to multi-task and be detail oriented
- Work on special projects as assigned
Working Conditions/Physical Requirements:
- Remote Setting or Office Environment with high-speed internet
- General office demands
Unique Benefits*:
- Flexible work environments
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Employee wellbeing programs and generous health plans
- Educational assistance programs
- US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions
- Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies
- Learn more at https://careers.changehealthcare.com
- *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.