Patient Advocate Data Entry (Tues-Sat Shift)

Myriad Oncology Customer Service Data Entry Specialists fill the role of creating electronic patient charts in Myriad’s CRM systems for incoming Oncology patients. This is an integral part to the company’s success, as every patient’s case is of equal importance and value to Myriad. Data Entry is part of the Oncology Customer Service Special Operations team, who work to ensure positive support to every patient’s individual case through the overall customer experience.

The Oncology Data Entry team’s primary goal is to ensure timely processing of every patient’s case to enable Myriad to provide support to patients. Each Data Entry Specialist is a significant contributor to our high-throughput workflow and an integral part to our operations.

Remote Shift: Tuesday-Saturday (daytime hours Mountain Standard Time; start time on Saturdays can vary)


· Work independently to input and manage patient data from a variety of sources in a timely manner, and ensure that orders are fully processed at the highest level of accuracy while working remotely from home

· Translate critical healthcare information and test orders from test request forms into database accurately and timely, using text SOPs and resources to ensure medically compliant interpretation of data on patient charts

· Use logic and rules to interpret possibly erroneous handwriting or communications

· Review received orders for required elements and effectively communicate missing elements

· Work with team members and leadership to effectively resolve arising issues that may fall outside of existing procedures

· Contribute independently to team/department goals, recognizing individual role and value in overall efforts

· Comfortable being accountable to established electronically measured production and quality metric requirements

· Able to communicate on camera and microphone, in video meetings, possibly at a moment’s notice, even possibly being recorded

· Effectively prioritize communications with prompt receipt and timely follow-up of emails, messages and remote calls

Ensure a high level of quality throughput

· Comply with applicable CLIA and HIPAA regulations


· Exceptional computer navigation skills required

· High School diploma or equivalent required

· Experience using Microsoft Office 365 required

· Typing speeds of at least 50 WPM (prefer higher) with good accuracy

· Ability to do technical troubleshooting independently

· Ability to handle complex issues and workflows

· Accepting of feedback, written and verbal, and open to constructive criticism

· Self-prioritization of tasks and assignments

· Adaptable to changing policies and procedures

· Detail oriented

· Quick learner

· Independent problem solving and research abilities required

· High level of accuracy

· Excellent at written and verbal communication and interpersonal skills

· Proficiency in Windows and Internet Browsers required

Minimum Internet Speed/Bandwidth Requirements

· 50 Mbps (MegaBits Per Second) – Download

· 5 Mbps – Upload

Preferred Qualifications

· Data entry experience preferred

· 6 months to 1 year of medical setting or transcription experience preferred

Preference given to higher net typing speed applicants

Physical and Mental Job Requirements

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee is frequently required to sit; talk; or hear.

· The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch

· The employee must occasionally lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distance vision and depth perception