Support patients and simplify complex care from the comfort of your home.
About Soleo Health
Soleo Health is an innovative national provider of specialty pharmacy and infusion services, delivered in the home or at alternate sites of care. Our mission is to improve patients’ lives every day while supporting our employees with a culture built on passion, ownership, creativity, and doing the right thing.
Schedule
- Full-time, remote role (Pacific Time Zone preferred)
- Monday–Friday, 8:30 AM – 5:00 PM
- No weekends or holidays
Responsibilities
- Review billing statements and identify patient balances after third-party payments
- Generate and distribute patient collection reports to field teams
- Communicate with patients about overdue balances, billing concerns, or payment arrangements
- Monitor Soleo’s collection agency portal and provide required information
- Process adjustments to patient balances when necessary
- Review Soleo Assistance Applications for final approval or denial
- Create and submit manufacturer co-pay claims, managing related accounts receivable
- Maintain positive relationships with manufacturer co-pay programs
- Create patient invoices for missing pumps and manage through collections
- Research and process patient refunds, correspondence, and return mail
- Document all activities clearly in the company software system
- Escalate trends or issues to management when needed
- Ensure compliance with all federal, state, local, and contractual requirements
- Provide exceptional customer service to patients, providers, and internal teams
Requirements
- Knowledge of home infusion therapy billing practices required
- At least 1 year of medical billing and collections experience
- High school diploma or GED required
- Knowledge of HCPC coding and medical terminology
- CPR+ system experience preferred
- Strong math, writing, and communication skills
- Experience with Excel and Outlook
- Customer service experience with both internal and external stakeholders
Benefits
- Competitive pay: $19–$23/hour
- Affordable medical, dental, and vision insurance
- Company-paid disability and basic life insurance
- 401(k) with employer match
- Paid Time Off and 10 paid holidays
- Paid parental leave options
- HSA and FSA options, including dependent care
- Annual merit-based increases
- Referral bonus program
- Education assistance program
- Supportive and inclusive culture
Join Soleo Health and experience the difference of a patient-centered, mission-driven company that values its employees.
Happy Hunting,
~Two Chicks…