Patient Account Representative – Remote

Take ownership of the full life cycle of patient accounts—from claim submission through resolution—while ensuring timely collections and minimizing account backlog. This remote role is ideal for someone with a solid grasp of revenue cycle processes and a drive to deliver results.

About Conifer Health Solutions
Conifer Health, part of Tenet Healthcare, has more than 30 years of healthcare revenue cycle expertise. Serving clients across 135+ regions, Conifer supports providers in strengthening financial performance, improving patient access, and delivering better overall care experiences.

Schedule

  • Fully remote role
  • Full-time, day shift
  • Hourly pay range: $15.80 – $23.70 (based on experience and location)
  • Eligible for sign-on bonus for qualified new hires
  • Time and a half pay for Conifer-observed holidays

What You’ll Do

  • Research and resolve patient accounts by contacting payors, patients, or attorneys via phone, email, or online tools
  • Submit, track, and follow up on claims with commercial, managed care, Medicare, and Medicaid payors
  • Review contracts, identify billing/coding issues, and request corrected or secondary bills
  • Access payer websites and apply policies to bring accounts to resolution
  • Document account activity clearly in patient accounting systems
  • Maintain productivity and quality goals by completing assigned account inventory daily
  • Escalate payor delays or aged accounts to supervisors for timely resolution
  • Participate in team projects, meetings, and training sessions to build knowledge and improve processes

What You Need

  • High school diploma or equivalent (some college coursework preferred in business or accounting)
  • 1–4 years of experience in medical claims or hospital collections
  • Strong knowledge of the full revenue cycle process and third-party payor requirements
  • Familiarity with UB-04 and HCFA 1500 forms, EOBs, and managed care terminology (HMO, PPO, IPA, Capitation)
  • Proficiency with Microsoft Office (Word, Excel); ability to quickly learn systems such as ACE, VI Web, IMaCS, and OnDemand
  • Typing speed of at least 45 wpm
  • Strong analytical, decision-making, and interpersonal communication skills

Benefits

  • Medical, dental, vision, life, and disability insurance
  • Paid time off (minimum 12 days annually, accrual-based) plus 10 paid holidays
  • 401(k) with up to 6% employer match
  • Health savings accounts and dependent care FSAs
  • Employee assistance and discount programs
  • Voluntary benefits including pet insurance, legal coverage, accident/critical illness, long-term care, and more

This is your chance to join a proven leader in healthcare financial services where your work directly impacts patients and providers.

Turn your knowledge of revenue cycle management into results with Conifer.

Happy Hunting,
~Two Chicks…

APPLY HERE