Change Healthcare
Position:
The Patient Access Representative 2 will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Access Representatives will be responsible for handling inbound calls and providing a great customer service experience.
Core Responsibilities:
- Obtains current patient information for established and new patients
- Accurately enters/updates patient information in scheduling system
- Identifies payer source and verifies insurance eligibility
- Reviews scheduling system for needed updated demographics and consent forms
- Provide messages or transfer the call to physicians and nurses
- Protects/observes patient confidentiality per policies and procedure.
- Accurately imports registration documents into patients’ electronic health record
Requirements:
- High School Diploma or equivalent
- A minimum of 1 year experience in contact center or healthcare is required 1.5 years of experience is preferred
- Proven understanding of Microsoft operating systems required
- Typing speed of a minimum of 25 wpm
- High speed DSL, fiber, or cable internet service is required for our remote workforce
- Minimum internet connection download speed of 8-10 mbps and upload speeds of at least 25 mbps; wired connection is strongly preferred.
- Candidates will be required to complete an internet bandwidth assessment to confirm compliance
Preferred Qualifications:
- Bilingual – English/Spanish preferred
- Medical/dental office or medical scheduling knowledge
- Detail-oriented personality
- Good communication skills with the ability to provide great customer service
- Good interpersonal and active listening skills
- Detail oriented with good oral and written skills
Working Conditions/Physical Requirements:
- General office demands
Unique Benefits:
- Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
- Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
- Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
- Your choice of four medical plans & My Healthy Changes well-being program
- US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
- Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
- Resources for Living provide tools to find family childcare that fit your needs