Patient Access Representative 2

Change Healthcare


The Patient Access Representative 2 will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Access Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

  • Obtains current patient information for established and new patients
  • Accurately enters/updates patient information in scheduling system
  • Identifies payer source and verifies insurance eligibility
  • Reviews scheduling system for needed updated demographics and consent forms
  • Provide messages or transfer the call to physicians and nurses
  • Protects/observes patient confidentiality per policies and procedure.
  • Accurately imports registration documents into patients’ electronic health record


  • High School Diploma or equivalent
  • A minimum of 1 year experience in contact center or healthcare is required 1.5 years of experience is preferred
  • Proven understanding of Microsoft operating systems required
  • Typing speed of a minimum of 25 wpm
  • High speed DSL, fiber, or cable internet service is required for our remote workforce
  • Minimum internet connection download speed of 8-10 mbps and upload speeds of at least 25 mbps; wired connection is strongly preferred.
  • Candidates will be required to complete an internet bandwidth assessment to confirm compliance

Preferred Qualifications:

  • Bilingual – English/Spanish preferred
  • Medical/dental office or medical scheduling knowledge
  • Detail-oriented personality
  • Good communication skills with the ability to provide great customer service
  • Good interpersonal and active listening skills
  • Detail oriented with good oral and written skills

Working Conditions/Physical Requirements:

  • General office demands

Unique Benefits:

  • Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Your choice of four medical plans & My Healthy Changes well-being program
  • US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
  • Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
  • Resources for Living provide tools to find family childcare that fit your needs