Patient Access Representative 2

Change Healthcare


The Patient Access Representative 2 will be the initial point of contact guiding patients through activities such as confirming medical history or insurance verification, as well as providing physician referrals. Whether it be in a remote role or in our contact center when it is safe to be onsite again, the Patient Access Representatives will be responsible for handling inbound calls and providing a great customer service experience.

Core Responsibilities:

  • Obtains current patient information for established and new patients
  • Accurately enters/updates patient information in scheduling system
  • Identifies payer source and verifies insurance eligibility
  • Reviews scheduling system for needed updated demographics and consent forms
  • Provide messages or transfer the call to physicians and nurses
  • Protects/observes patient confidentiality per policies and procedure.
  • Accurately imports registration documents into patients’ electronic health record


  • High School Diploma or equivalent
  • A minimum of 1 year experience in contact center or healthcare is required 1.5 years of experience is preferred
  • Proven understanding of Microsoft operating systems required
  • Typing speed of a minimum of 25 wpm
  • High speed DSL, fiber, or cable internet service is required for our remote workforce
  • Minimum internet connection download speed of 8-10 mbps and upload speeds of at least 25 mbps; wired connection is strongly preferred.
  • Candidates will be required to complete an internet bandwidth assessment to confirm compliance

Preferred Qualifications:

  • Bilingual – English/Spanish preferred
  • Medical/dental office or medical scheduling knowledge
  • Detail-oriented personality
  • Good communication skills with the ability to provide great customer service
  • Good interpersonal and active listening skills
  • Detail oriented with good oral and written skills

Working Conditions/Physical Requirements:

  • General office demands

Unique Benefits:

  • Full-Time employees receive Paid Time Off (PTO), eight (8) paid holidays and two (2) floating holidays
  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships
  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets
  • Your choice of four medical plans & My Healthy Changes well-being program
  • US 401(k) savings plan, tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employees
  • Dependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expenses
  • Resources for Living provide tools to find family childcare that fit your needs

California / Colorado / New Jersey / New York / Rhode Island / Washington Residents Only:

  • The applicable base pay for your state is listed below. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you’ll find a far-reaching choice of benefits and incentives.
  • The base pay range for this position is $15.01 – $33.40

Diversity, Equity & Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs.