This role is the front-end traffic controller for patient care: making sure benefits are verified, prior auth is moving, assistance programs are used, and patients get onboarded quickly without falling through the cracks. If you can lead teams, standardize workflows, and protect the patient experience while the business scales, this is your seat.
About Nira Medical
Nira Medical is a national partnership of physician-led, patient-centered independent practices focused on advancing neurological care. They support practices with technology, research opportunities, and a collaborative care network, with a big focus right now on scaling services and improving the customer experience.
Schedule
- Full-time
- Remote
- Department: Infusion & Revenue Cycle Management
What You’ll Do
⦁ Oversee benefit verification, benefit exploration, and prior authorization performance for physician office and ancillary services
⦁ Manage patient assistance program workflows, ensuring eligible patients are identified and supported through the right programs
⦁ Lead day-to-day operations for internal and external RCM teams, driving accountability, productivity, and quality
⦁ Promote an excellent patient experience by supporting timely care initiation, prompt responses to patient inquiries, and proactive barrier removal
⦁ Drive operational consistency across regions, practices, vendors, and centralized RCM teams through workflow optimization
⦁ Lead change management by communicating transitions, sharing metrics, and training teams and new hires
⦁ Surface operational insights and performance updates to stakeholders and leadership
What You Need
⦁ 3+ years of management or team lead experience in patient onboarding/intake or revenue cycle management
⦁ Physician office experience preferred; physician-administered drug experience highly preferred
⦁ Infusion revenue cycle management experience strongly preferred (benefit verification and prior auth for specialty infusions/therapies)
⦁ Experience leading benefit verification, prior authorization, patient assistance, or related intake functions
⦁ Strong knowledge of revenue cycle best practices, payer coverage policies, and health plan benefit design
⦁ Ability to analyze intake processes and communicate strategies that improve care access and patient experience
⦁ Strong leadership, communication, and team management skills
⦁ Strong problem-solving ability in complex transitions and fast-changing environments
⦁ EMR/EHR & RCM system familiarity (Centricity, Athena, or similar) is a plus
⦁ Experience with change management, EDI enrollments, contract interpretation, and RCM reporting is a plus
Benefits
⦁ Remote, full-time leadership role with direct impact on patient access to neurological care
⦁ Opportunity to build scalable workflows and improve onboarding performance across a growing organization
⦁ Cross-functional leadership exposure across practices, vendors, operations, and revenue cycle teams
Real talk: this role is “patient experience meets revenue cycle.” If you only love one side of that equation, you’ll struggle. But if you like building systems that get people into care faster while keeping the engine financially healthy, this is a strong match.
Happy Hunting,
~Two Chicks…