Support key partners, own complex policy lifecycles, and be the go to problem solver in a fully remote role. If you enjoy deep dive customer service, billing, and audit work in a structured environment, this Partner Specialist position with Pie Insurance is built for you.
About Pie Insurance
Pie Insurance is a technology driven commercial insurance company focused on helping small businesses thrive by making coverage affordable and easy to manage. The team uses data, automation, and a customer first mindset to simplify workers compensation and commercial insurance so owners can focus on running their business instead of fighting paperwork.
Schedule
- Full time, remote role within the United States (territories excluded)
- Standard weekday business hours with regular collaboration across operations, billing, and partner teams
- Requires reliable high speed internet and a professional, distraction free home workspace
What You Will Do
- Serve as a subject matter expert for customer service, billing, and audit processes tied to partner policies
- Manage the full partner policy lifecycle, including policy setup, changes, billing adjustments, audits, and renewals
- Build and maintain strong relationships with assigned partners and internal teams to ensure consistent, clear communication
- Proactively identify, investigate, and resolve issues at any stage of the policy lifecycle and prevent repeat problems where possible
- Deliver high quality support that meets or exceeds established service level agreements and partner expectations
- Own escalations from internal customer service and cross functional teams, including root cause review and resolution updates
- Partner with internal stakeholders to refine workflows and reduce escalations over time
- Support elite partners with a high level of independence, tailoring solutions to their business needs while staying aligned with company policies
- Maintain accurate documentation, notes, and tracking for policy actions, escalations, and outcomes
- Show dependable attendance and punctuality to support team coverage and service commitments
What You Need
- High school diploma or GED required, some college coursework or a bachelor’s degree preferred
- At least 2 years of customer service experience, ideally supporting customers in a structured, metrics driven environment
- At least 1 year of experience providing operational support in a fast paced environment is highly preferred
- Experience with data analysis and a working understanding of workers compensation operational practices required
- Familiarity with insurance products, policy administration, or similar operational roles is a plus
- Comfortable using G Suite tools, Salesforce, collaboration tools such as Slack, and standard office software
- Strong written and verbal communication skills, with the ability to clearly explain issues and close the loop on conversations
- Proven ability to own your workload, manage timelines, and follow through on deliverables without heavy supervision
- Problem solving mindset with the ability to use data, judgment, and creativity to design win win solutions
- Collaborative, team focused approach with the ability to build trust across partners and internal departments
Benefits
- Base pay range of 23.50 to 28 dollars per hour, depending on experience and location
- Competitive cash compensation plus equity, so you truly get a piece of the pie
- Comprehensive health plans
- Generous paid time off
- Future focused 401k match
- Generous parental and caregiver leave
- Mission driven, values based culture where small business customers come first
Roles that combine remote work, subject matter ownership, and direct impact on partner relationships are in demand and move quickly. If you want to grow in insurance operations while staying fully remote, this is a strong option to pursue.
Happy Hunting,
~Two Chicks…