Help keep high stakes legal proceedings running smoothly from behind the screen. As a Part-Time Virtual Tech Assistant at Steno, you will be the on-camera tech support that saves the day when audio, video, or Zoom issues try to derail a remote deposition.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Part-time, remote role based in the United States.
Hourly, non exempt position.
Minimum of 20 hours of availability Monday through Friday between 9 a.m. and 5 p.m. Pacific Time, with full availability at least three days per week.
Must be available for the first 10 weekdays of hire for training.
Currently hiring in: AL, AZ, AR, FL, GA, HI, IN, IA, KS, LA, ME, MD, MA, MI, MS, MO, MT, NE, NJ, NM, NC, OH, PA, SC, TX, UT, VA, WV, and WI.
What You’ll Do
⦁ Provide live, on camera technical support during remote depositions using Zoom and Steno Connect, troubleshooting audio and video issues in real time.
⦁ Organize and manage documents needed for virtual depositions so sessions run smoothly.
⦁ Ensure clients are comfortable using the platform, answering technical questions and guiding them through features as needed.
⦁ Communicate with clients in a clear, assertive, professional, and courteous manner.
⦁ Learn and navigate multiple online platforms, keeping up with Steno products, processes, and occasional ambiguity.
⦁ Deliver white glove, hospitality driven customer service before, during, and after depositions.
What You Need
⦁ At least 2 years of customer service experience.
⦁ At least 1 year of experience with video or audio conferencing, including strong Zoom proficiency; you should be comfortable navigating and troubleshooting Zoom features and will be tested on this.
⦁ Ability to coordinate many moving parts and stay calm in a high stress, live environment.
⦁ Comfort using multiple technologies and learning new tools quickly.
⦁ High attention to detail, strong organization skills, and the ability to multitask.
⦁ At least 6 months of experience working in a remote setting.
⦁ Availability for weekly training and ongoing education requirements.
⦁ Interest in working with a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Experience in the court reporting or legal industry, or in a startup environment, is a plus.
Benefits
⦁ Competitive pay in the range of 20 to 23 dollars per hour, depending on experience.
⦁ Monthly healthcare reimbursement to help offset the cost of covered insurance premiums and expenses for part time employees.
⦁ Wellness and mental health benefits that can be shared among employees and their households.
⦁ Paid sick time coverage for scheduled work days when you cannot work.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Company supplied computer plus a monthly stipend to help cover internet costs and more.
If you are great with Zoom, calm under pressure, and ready to command a virtual room while supporting legal teams, get your application in before this spot is gone.
If you want a flexible, remote role where your tech skills, people skills, and composure can really shine, this could be the perfect fit.
Happy Hunting,
~Two Chicks…