Key Duties & Accountabilities (% time spent):
- Draft and proofread correspondence related to handling of new claim files and updates to existing files, including communication with insured providers and institutional contacts, claimants, defense attorneys, claimant/plaintiff attorneys (communications include sensitive information)
- Verify accuracy of contact information and other data in claim files
- Assist with distribution of correspondence received electronically within Claims department electronic filing system
- Perform other related duties as required by position
Core Competencies:
- Customer Service
- Excellent verbal and written communication skills
- Willing to collaborate and share tasks within a team
- Motivated and adaptable
- Strong organizational skills