Make a profound impact on patients’ lives.
About AdaptHealth
AdaptHealth is a leading provider of full-service home medical equipment, products, and services that empower patients to live their best lives — outside the hospital and in their homes. We are actively recruiting nationwide and seek compassionate, driven professionals who are passionate about making a difference.
Schedule
- Pay: Competitive, based on experience
- Monday–Friday, standard business hours
- Fully Remote
Responsibilities
- Schedule appointments for patients to pick up PAP (Positive Airway Pressure) equipment and receive usage instruction.
- Explain insurance coverage details and patients’ financial responsibility, ensuring payment is collected prior to processing supply orders.
- Provide inbound and outbound call support, verifying patient information and delivery details.
- Educate patients on compliance requirements for insurance reimbursement.
- Troubleshoot equipment issues over the phone and recommend products to improve care quality.
- Send letters to patients when contact cannot be established.
- Review documentation for validity prior to processing orders.
- Document all account activity in standard formats, including delivery expectations and patient communications.
- Ensure orders received via CMB, email, fax, or phone are processed in a timely and accurate manner.
- Identify and recommend process improvements to increase efficiency and cost savings.
- Support departmental goals by assisting team members with schedules and tasks.
- Perform other duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Minimum 1 year of related experience in healthcare administration, financial services, insurance customer service, claims, billing, or call center support.
- Experience in a Medicare-certified HME (Home Medical Equipment) environment strongly preferred.
- Strong communication skills with the ability to explain coverage, compliance, and financial responsibilities to patients.
- Excellent organizational skills with attention to accuracy and detail.
- Comfortable working with insurance guidelines and reimbursement processes.
Benefits
- Competitive compensation with growth opportunities.
- Fully remote position with stable weekday schedule.
- Opportunity to positively impact patient health outcomes.
- Supportive, mission-driven team culture.
- Equal Opportunity Employer: AdaptHealth values diversity and does not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other protected status.
Ready to help patients live healthier, more independent lives? Apply now and join the AdaptHealth team!
Happy Hunting,
~Two Chicks…