If you love leading from the front, coaching teams to hit goals, and using data to tighten up the operation, this role is built for you. You’ll manage and motivate an outreach team to drive enrollment and activation, while keeping quality, compliance, and patient experience rock solid.
About Pomelo Care
Pomelo Care delivers evidence-based virtual healthcare for women and children, spanning reproductive care, pregnancy and postpartum, infant care and pediatrics, and perimenopause and menopause. Their 24/7 multispecialty model combines clinical, behavioral, and social support, partnering with payers, employers, and providers to expand access and improve outcomes.
Schedule
United States (Remote)
Monday–Friday, 8:30am–5:00pm CT
Some evening hours required to supervise and coach outreach specialists during evening shifts
What You’ll Do
- Lead, coach, and manage a team of outreach specialists to achieve enrollment and activation KPIs
- Onboard and train new specialists, including facilitating ongoing training and performance coaching
- Analyze outreach performance metrics (qualitative and quantitative) to spot trends and improve KPIs like enrollments and CAC
- Monitor call quality and protocol adherence through audits of call recordings and specialist interactions
- Ensure accurate documentation of outreach interactions, outcomes, and follow-ups while maintaining privacy and confidentiality standards
- Identify and implement process improvements to strengthen inbound and outbound calling efficiency and effectiveness
- Conduct regular performance evaluations of specialist calls and documentation
- Build and maintain team schedules to ensure consistent coverage
- Ensure compliance with government regulations and guidelines across all outreach activities
- Foster a supportive, inclusive team culture that encourages growth and development
What You Need
- Bachelor’s degree in healthcare management, public health, or a related field
- Proven experience in healthcare management with a focus on outbound calling and proactive outreach
- Strong knowledge of Medicaid policies, procedures, and value-based care
- Demonstrated leadership experience managing and motivating teams
- Strong communication and interpersonal skills with diverse patient populations
- Comfortable using metrics and reporting to drive performance improvement
- Detail-oriented with strong organization and documentation habits
- Ability to adapt quickly in a fast-paced, evolving environment
- Familiarity with healthcare software systems and CRM tools
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (events, guides, Q&A library, and mentorship)
Compensation for this role is estimated at $90,000–$115,000 base plus bonus, with total comp also including equity and benefits.
If you’re ready to lead a team that turns outreach into real access and real outcomes, jump on it.
Happy Hunting,
~Two Chicks…