Job Description
As an Order Processing Specialist, you will be responsible for managing and processing client orders daily with the utmost care towards client satisfaction. This team works cross collaboratively with our Service Desk, Customer Success, and Deployment Services teams. brightfin is looking for outgoing detail-oriented individuals who excel in a fun fast-paced environment. The successful candidate will have experience in a high volume, data entry capacity with complex order entry, customer service and an eye for detail.
Additional Responsibilities
- Follow a set process for processing customer orders within contracted SLA’s
- Utilize internal help desk software systems to accurately document all support activity
- Work closely and cross collaboratively with brightfin internal Operations department
Qualifications and Required Skills
- High school diploma or equivalent required
- 2 years minimum of experience in a high-volume customer service and data entry role
- Strong organizational skills and attention to detail
- Ability to analyze data, own reporting and spot errors
- Problem Solver – ability to identify and resolve issues with speed
- Excellent data entry and typing skills
- Excellent Inter-personal and communication skills
- Excellent PC skills, proficient in Microsoft Office tools
- Ability to multitask
- Passionate about providing 5-star customer service!
Compensation and Benefits:
- brightfin offers a comprehensive health, dental and vision benefits package.
- Paid time off. We strongly believe in work life balance and taking time for yourself.
- 401K with employer match
- Compensation starting at $21/hour