Overview
Order Processing Management
6-Month Contract – Temp to hire potential
Hybrid or Fully Remote
$20-$30 per hour (DOE)
Position Summary and Overview
The Order Management Assistant is responsible for processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and drive process improvement across all aspects of order execution.
Major Responsibilities
Strong telephone etiquette and ability to effectively engage with internal or external customers, peers and management. Ability to mentor CSR calls and train when needed.
Ability to review and comprehend customer sales agreements, proposals, purchase orders, and related information
Excellent data entry skills to quickly and accurately review and input data.
Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations.
Acts as escalation focal point for internal customers, working closely with customer service personnel
Responds to customer requests and order-related inquiries, and addresses customer satisfaction issues and manage execution of order from entry to shipment tracking
Ensures order requests are in compliance with company policies and practices; Assists in-process troubleshooting as required.
Effectively engage with internal customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require.
Troubleshoot and analyze complex problems including escalations
Provide customer related reports to management, sales and customer as needed/required.
Represent the department in cross functional meetings as required
Participate / Lead departmental projects as required.
Required Behaviour:
Participative team player, willing and engaged. Able to apply self and keen to learn, has attention to detail; Always strives to do their best and can be flexible to changing needs and works collaboratively across the full Global Supply Chain team.
Actively looks for ways to improve processes through Daily Management; Kaizen or other process improvement work.
It is expected that all associates will strive to act according to the leadership anchors
o Charts the course
o Drives Innovation and growth
o Leads through DBS
o Builds People, Teams and organizations
o Acts with Integrity
Minimum Requirements:
High School Diploma (College degree in related discipline preferred: Business Administration / Customer Service or Supply Chain Management)
2+ years of related work experience; preferably in manufacturing company
Required Skills/Experience
Excellent PC skills, especially SAP & Microsoft Office applications such as Excel
Able to apply problem solving logic and can take the lead on solving problems
Ability to work both as part of a team and as an individual for extended periods of time
Competencies
SAP experience preferred
Highly competent with computerized order processing/distribution systems.
Innovative in recognizing failings in systems and procedures.
· Ability to multi-task and work independently in a fast paced, time sensitive environment
Strong attention to detail
Problem solving skills
· Strong written and verbal communication skills
Good organizational skills – able to prioritize conflicting requirements.
TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation