RealTruck is seeking an Order Management Specialist to oversee customer accounts, manage orders through the fulfillment process, and ensure customer satisfaction. This role serves as the primary contact for customers, coordinating across departments to deliver timely solutions and support business growth.
About RealTruck
RealTruck is a leading provider of truck parts and accessories, committed to innovation and customer service. With a focus on delivering premium products and exceptional experiences, RealTruck empowers truck owners to customize and enhance their vehicles. Our culture is built on collaboration, problem-solving, and creating long-lasting customer relationships.
Schedule
- Full-time
- Remote (U.S. only)
What You’ll Do
- Serve as the main point of contact for assigned customers, addressing inquiries, requests, and concerns
- Build strong relationships and understand customer needs to provide effective solutions
- Manage open orders, including order releases, delivery issues, and payment disputes
- Handle customer resources such as portals, pricing, part numbers, and service levels
- Support customers with tax-deferred profiles, claims, rebates, and warranty needs
- Collaborate with cross-functional teams (sales, marketing, product development) to resolve issues and support business goals
- Collect and analyze customer data to identify trends and recommend changes
- Track account metrics, forecast demand, and ensure inventory readiness
- Identify upsell and cross-sell opportunities to increase account profitability
- Recommend efficiency improvements and revenue growth initiatives
What You Need
- High school diploma or GED (required)
- 2+ years of customer service or account management experience
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience with CRM tools and customer portals (Kustomer, Five9, SharePoint, etc.)
- Strong written and verbal communication skills
- Ability to analyze customer data and contractual agreements (advanced knowledge preferred)
- Excellent organizational skills with attention to detail
Benefits
- Competitive pay
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
- Remote-friendly work environment
Take on a key role where your expertise in order management and customer service directly supports RealTruck’s growth.
Join a company that values strong relationships, customer-first solutions, and innovation in every step.
Happy Hunting,
~Two Chicks…