TrueCar is a leading automotive digital marketplace and we are on a mission to make car buying and selling easy, transparent and efficient. We work to empower consumers with data, and foster connections with our network of Certified Dealers who share our belief that truth, transparency and fairness are the foundation to a great experience. We forge partnerships to power car buying programs for some of America’s most trusted brands. And we continually innovate to provide useful tools, research, market context and pricing transparency to help consumers feel empowered and confident all throughout their journey.
As consumers’ priorities and shopping habits shifted, so did we. We are building a modern day marketplace and invite you to come join the TrueCar Crew. You can have a real & direct impact on our journey as we continue to evolve and revolutionize the car buying and selling experience. We are seeking talented individuals who are excited by our mission to revolutionize & elevate the car buying & selling experience.
The Opportunity:
TrueCar seeks a relentless, detail-oriented, organized Order Management Specialist to join our Operations team. Reporting to the Director of Consumer Experience and Support, the Order Management Specialist will be responsible for efficiently managing the order (transaction) end-to-end consumer and dealer experiences, ensuring accuracy, and providing best-in-class customer service. In this role, you will collaborate with various departments to streamline operations and enhance the customer experience.
This role is an hourly position with working shifts scheduled between the hours of 7am-12am CT, 7 days a week. This role requires availability for these hours with occasional overtime requirements.
How you will contribute to TrueCar’s success:
- Receive and process all customer transactions accurately and promptly.
- Verify order details, pricing, and customer/dealer information to ensure accuracy.
- Being mindful of the consumer and dealer experience, collaborate with the service and contact center teams to ensure swift problem resolution.
- Proactively communicate via phone and email with consumers and dealers regarding order status, changes, or issues and manage expectations to ensure satisfaction.
- Provide exceptional customer service by addressing inquiries and resolving order-related issues.
- Maintain accurate records of orders, shipments, and customer and dealer interactions.
- Generate reports to track order status, escalations, and performance metrics.
- Identify opportunities for process improvement and implement changes to enhance efficiency.
- Collaborate with cross-functional teams to optimize order management workflows.
Your Expertise:
- Proven experience in consumer support, order management, or a similar fulfillment-related role.
- Exceptional organizational skills with the ability to prioritize tasks and adapt to changes while working in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to listen for understanding and collaborate with others at various levels.
- Spirit of excellence regarding work product with a commitment to accuracy.
- Analytical and creative approach to problem-solving and desire for continuous process improvement.
- Proficiency in Microsoft Office Suite, Salesforce, and order management systems preferred.
Hourly pay range: $22.84 – $25.24