This is a Remote, Work from Home opportunity. Must be available to work 10:30a-6:30p PST Saturday-Wednesday. We are open 365 days a year. Must be willing to work weekends & key holidays. Additionally, you must have a dedicated quiet work space to be considered for this role. All candidates must reside in and be authorized to work in the United States.
Responsibilities
- Functioning as a subject matter expert of fulfillment processes and ambassador for Direct to Consumer Suppliers
- Remaining up-to-date on key workflow changes, guidelines, policies and procedures
- Collaborating with the Customer Success team to ensure they are supported by providing valuable information needed to make every customer interaction a success
- Sharing frontline insight with team leads, supervisors and managers to help drive continuous improvement in our customer experience
- Ownership of data entry & documentation- you will be frequently using spreadsheet platforms such as Excel and Google Sheets
- Understanding and clearly communicating the lifecycle of an order from processing to post-delivery actions which may include: order review/processor actions, order status expectations, screening & validating replacement part requests, communicating with partners via email and phone
- Multitasking on a variety of web based tools simultaneously
- Identifying and resolving operational and human bottlenecks in real time
- Utilizing data to drive decisions
Requirements
- Minimum of 2 years working in an e-commerce operations support role
- Experience/proficiency in programs such as Excel, Google Suite, Asana, Kustomer, Slack
- Strong computer skills with the ability to type at approximately 50+ WPM
- Experience in a fast-paced, start-up environment with the ability to quickly get up to speed, and take on other projects
- Comfortability and familiarity with working from home and being a self-starter
- Ability to work within a decentralized team
- Independent task, time, and personal resource management
- Strong written communication skills that give you the ability to explain sometimes-complex instructions coherently
- Ability to bring an upbeat, professional and respectful approach to work each day
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