Order Management Analyst


Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone come make with us!

As an Order Management Analyst, you will be a critical part of the Company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, the ideal candidate will be detail-oriented self-starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Manager of Order Management.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

  • Onboard and invoice customers from our billing platform, Stripe
  • Coordinate with Sales Ops and Account Executives validating data integrity within Salesforce against contracts
  • Address internal inquiries about billing issues
  • Drive customer collections and follow up on past due payments
  • Investigate discrepancies/reconciling items and follow up to conclusion
  • Ensure internal compliance with established policies
  • Complete required customer forms for billing compliance
  • Ad-hoc projects as they arise

We’d love to hear from you if you have:

  • 2+ years of experience in order management
  • Experience working for a fast-paced SaaS technology business
  • Experience working with a payment processor (e.g. Stripe, Square, Paypal, etc.)
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy
  • Strong Excel skills

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Read more about our team

  • Investing in Figma: The Decade of Design
  • How work is changing at Figma
  • Figma’s next product is a multiplayer whiteboard called FigJam
  • Software Design Startup Figma Is Now Worth $10 Billion

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process idea to design to build and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.