Employer: Amplify Education
Responsibilities:
- Prioritize issues in accordance with their severity and Service Level Agreement (SLA)
- Participate in training for relevant technology and products including networking, hardware and mobile device management
- Interpret instructional and user documentation
- Supply to the continual improvement of team training programs, ticketing process, and standard methodologies
Basic Qualifications:
- Bachelor’s degree in Business or a related field
- Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
- Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
- Customer service experience in a fast-paced, professional work environment
Preferred Qualifications:
- Experience using Salesforce software
- Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
- Instructional and technical writing experience
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.