Employer: Amplify Education
A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our captivating core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products turn data into practical instructional support to help students at every skill level build a strong foundation in early reading and math. Our programs provide teachers with powerful tools that help them understand and respond to the needs of all their students. Today, Amplify serves over eleven million students in all 50 states.
Amplify is seeking an Order Fulfillment Coordinator to join the Business Operations team. . The Coordinator will work cross-departmentally to ensure orders have been suitably processed and received by our vendors. This position includes order entry and administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization’s customer service standards.
The position will work through data entry, email monitoring, reporting, and various other duties as required, to ensure the workload is appropriately dispersed and handled. Data entry skills with Excel and some customer interaction required. Salesforce and ERP experience is a plus.
“Amplify’s COVID-19 vaccination policy requires all staff to provide proof of vaccination for in-person meetings unless an approved exemption is provided. “
Responsibilities:
- Prioritize issues in accordance with their severity and Service Level Agreement (SLA)
- Participate in training for relevant technology and products including networking, hardware and mobile device management
- Interpret instructional and user documentation
- Supply to the continual improvement of team training programs, ticketing process, and standard methodologies
Basic Qualifications:
- Bachelor’s degree in Business or a related field
- Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
- Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
- Customer service experience in a fast-paced, professional work environment
Preferred Qualifications:
- Experience using Salesforce software
- Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
- Instructional and technical writing experience
We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.
Amplify Education, Inc. is an E-Verify participant.