Employer: Kate Farms
POSITION OVERVIEW
The Order Entry Support Associate is responsible for all aspects of customer sales order processing. You will be charged with entering new orders using QuickBooks and True Commerce / EDI software, maintaining & editing existing orders, fulfilling shipped sales orders, coordinating order shipments with the warehouse, and order deliveries with logistics providers.
This position is a member of the Finance team and requires a diligent, proactive, and collaborative working style, solid business judgment, and a keen attention to detail.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Obtain and manage documents associated with customer purchase orders and shipments including:
- “Warehouse Shipping Advice (WSA”) from EDI
- Save “Bill of Lading” from warehouse
- Tracking order delivery
- Coordinating and filing related shipping documentation including Proof of Delivery
- Purchase order receipt and Sales Order entry, as backup, not primary duty
- An understanding of the order-to-invoice process, which will allow Accounting to record revenue.
- Communicating with Customers, Warehouse, Third Party Logistics companies for the Order-to-Invoice process.
- Coordination of returns for damages, shortages, and overages.
- Tracking and managing customer reported order issues including damages, and miscellaneous order discrepancies.
- Freight/shipping claims investigation and recovery. Working with customer and freight forwarders, investigate various claims or missing, damages, and shortages in order to recover product and freight costs.
- Related analysis on an as needed basis.
- Communicating with customer procurement.
- Monitoring and processing all returns according to financial requirements and ensuring compliance to all Company policies.
- Providing shipment confirmation to customers and ensuring that orders are in ready condition in the system and in correct status before each order is fulfilled.
- Analyzing, qualifying, and completing change order requests.
- Communicating pertinent information on status of orders to management and internal departments.
MINIMUM JOB REQUIREMENTS
- Bachelor’s degree or equivalent in related fields.
- 2+ years of related experience.
- Excellent verbal, written, and comprehension skills with proficient ability to detect errors and inconsistencies.
- High sense of urgency to achieve goals, results driven, communicates assertively and with tact, willing to learn, works well under pressure, customer focused, team player.
- Strong attention to detail, excellent time management and organizational skills.
- Problem solver and self-motivated individual who thrives in a fast-paced environment.
- Ability to work independently.
- Must be positive, willing to contribute to a positive, team-oriented workplace.
- Keen listening skills.
- Excellent grammar, and ability to follow up effectively with all staffing levels and customers.
- Quick learner.
- Experience in a consumer package company or manufacturing environment using Electronic Data Interface (EDI) with proven ability to interact with operations and accounting staff a plus.
- Strong understanding of Microsoft suite – Excel, PowerPoint, and Word as well as Outlook calendar.
- Comfortable navigating across various websites and online systems.
- Be flexible and embrace change with a growing and evolving company.