Employer: ExploreLearning
At ExploreLearning, we believe all students can have success in math and science — and have fun along the way! We’re an innovative ed tech company, helping students to embrace their inner scientist and/or mathematician through adaptive, game-based instruction, all while increasing deeper learning of foundational STEM concepts in a way that is as fun as it is effective. Our products and services help teachers easily personalize and enliven instruction, while building the skills and confidence students need to succeed in these critical subject areas.
We’re looking for individuals who share our commitment to solutions that truly make a difference in the lives of students.
- Ensure customer satisfaction through thoroughly researching and accurately processing a large volume of payments as prioritized by Customer Service Team Lead.
- Create and modify customer licenses for new accounts, renewals, and free trials in proprietary administrative system.
- Input contractual information in SalesForce CRM and file paper and electronic customer-related documents.
- Fulfill orders by notifying customers of registration links via Outlook email.
- Preparing and disbursing daily, weekly & monthly order related reports. Evaluate customer information to determine policy adherence.
- Communicate with customers to accurately identify proper payment application.
- Assist with logging and distributing customer credits. Work closely with the Sales team to address questions regarding order processing and payment application.
- Monitor and provide general, product, and payment phone support for sales queue. This may include some tier 1 technical support for account set-up.
- Help maintain accurate customer records and department procedures.
Why Work With Us?
- In addition to competitive salaries and generous benefits, ExploreLearning offers an exciting and dynamic working environment in which creativity, teamwork and professional growth are valued and rewarded.
- Our award-winning online programs bring engaging and effective instructional strategies to K-12 classrooms around the world.
- Over the course of the last 20+ years, we’ve received numerous awards from some of the worlds most respected education organizations, and were recently named one of the Best Places to Work in Virginia.
- Our office is based in historic downtown Charlottesville, Virginia, located approximately 100 miles southwest of Washington, D.C., and consistently rated one of America’s best places to live.
- The area offers a wide variety of business, cultural, historical, educational and sport-related attractions.
- To learn more about our organization and the exciting work we do, visit us online