Job Summary
The Order Entry Specialist will be responsible for accurately entering and processing customer orders, maintaining records, and ensuring timely communication with both internal teams and external clients. This role is critical in supporting our sales and customer service operations by ensuring smooth order fulfillment.
Essential Functions
- Accurately enter customer orders into the system, ensuring all information is correct and complete.
- Process orders in a timely manner, adhering to company procedures and deadlines.
- Communicate with internal teams (Sales, Customer Service, and Finance) to resolve order-related issues.
- Verify order details such as pricing, promotions, and product availability.
- Maintain detailed and organized records of all orders and related transactions.
- Provide exceptional customer service by addressing inquiries regarding order status and resolving any discrepancies.
- Collaborate with warehouse and logistics teams to ensure accurate and timely shipment of orders.
- Assist with generating reports on order processing metrics and trends.
- Continuously seek to improve processes for better efficiency and customer satisfaction.
- Perform other duties as assigned
Knowledge, Skills & Abilities
- Detail-oriented and organized
- Ability to meet a constant stream of deadlines
- Proven ability to work both independently and collaboratively with different levels of team members
- Proficient with Microsoft Office suite
Minimum Qualifications
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- 1-2 years of experience in order entry, data entry, or a related role.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Proficiency in Google Suite, Microsoft Office (Excel, Word) and familiarity with order entry software or CRM systems.
- Strong organizational and time management skills.
- Experience in a fast-paced work environment with the ability to manage multiple tasks simultaneously.