Who We Are
SPINS is the leading provider of retail consumer insights, analytics, and consulting for the Natural, Organic and Specialty Products Industry. We transform raw data into intelligent and actionable business solutions that enable consumers to pursue wellness. At SPINS, we believe data is important, but our people are the real differentiator. That’s why we maintain a culture that is focused on collaboration, flexibility, and open communication.
What you will do.
Reporting within the Order Management team, you will be the main contact for entering sales orders into our Salesforece CPQ module. You will work to ensure that contracts get entered accurately and on a timely basis, while keeping in alignment with Sales, Finance and Fulfillment.
Responsibilities:
Ensure all orders and amendments are processed accurately and in a timely manner
Assist in developing best practices and procedures in the order entry/ contract management role
Manage customer orders to ensure they meet SPINS’s terms and conditions
Ensure order entry reports are reviewed daily and proper action is taken to resolve order issues (Reports: Open Orders, Cancellations, Blocked orders)
Understand sales objectives and SPINS products to more accurately process orders
Handle escalations which can include e-mail/phone calls from Sales/ Fulfillment/ Finance
Escalate issues to team leads and team mangers as needed
Assist Financial Systems Team in identifying and building out enhancements to Salesforce/Steelbrick CPQ
Define and meet key Service Level Agreements to increase transparency and reliability of function
What you bring
3+ years of Order Entry/ Management experience
Outstanding communication skills, both written and verbal
Excellent interpersonal, organization, and planning skills
Strong sense of urgency and ownership of resolving issues
Team player and leader, self-starter, and ability to multi-task in a fast-paced environment
Proven ability to deliver measurable results – strong desire to engage with Sales team to drive the results
Demonstrated ability to influence across organizational boundaries
Advanced computer skills
LI-ST1 #LI-Remote
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members. Whether you are based at our Chicago headquarters or remote, we continue to stay true to SPINS:
We embrace hybrid and remote work options so that you have the flexibility to create a work/life balance that actually works!
Virtual yoga, HIIT, meditation classes, and “team SPINS” Peloton rides
Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
CEO Connect, a monthly informal small group Q&A session with our top leader
Semi-annual company-wide survey that is used to shape company programs, perks, and culture.
The SPINS Way
Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.